MedLaunch: Finding Clarity in an Evolving Healthcare Workflow
Reframing usability research for MedLaunch’s Quality Management page under shifting product, privacy, and testing constraints.
Prologue: A Simple Question With a Complicated Answer
What began as a usability study became a deeper investigation into how hospital quality staff make sense of a complex workflow.
MedLaunch’s Quality Management page sits inside a larger hospital compliance workflow, where survey findings and rounding notes become tracked items, corrective action plans, follow-up tasks, and recurrence checks.
Before we could test the experience, our team had to understand the workflow behind it, the users responsible for managing it, and the product constraints that would shape what we could reliably study.
Research Question
Could hospital quality staff make sense of MedLaunch's Quality Management workflow?
Evaluate the usability of MedLaunch's Quality Management page and identify opportunities to make the workflow clearer and easier to use.